All our footwear is exchangeable provided that it has not been worn or damaged and is returned in the original packaging box.  Exchange requests must be made within 48 hours of delivery.  You must email us and get a RA number in order for us to process your exchange.  Shipping charges for exchanges will be billed to your credit card unless the exchange is due to defective merchandise.

No exchanges will be accepted if there is not an associated RA number, the product shows wear or damage from misuse, or if not in the original packaging.  Returns must be approved by our customer service manager on an individual basis and will be issued store credit upon approval.

Orders cancelled, shipments refused and returns are subject to a 15% restocking charge.  Shipping charges are non-refundable.

We have extensive and accurate size charts.   Please use them before selecting your size.  If you have doubts about how something will fit you, email us. We will be glad to assist you.

 

Proper billing information as it appears on your credit card statement as well as your correct e-mail address and telephone number are required or there will be delays in processing your order.  Due to the large amount of fraudulent internet credit card transactions, any order being delivered to other than the billing address will receive phone call verification from our billing department to the charge card owner for billing authorization.

All orders are shipped in plain packaging via UPS or USPS.   We cannot ship to PO Boxes, a valid delivery street address must be provided for shipping.   All orders are processed, not to be confused with shipped, within 2 business days of you placing it.   Once your order is shipped, we will provide you with a tracking number.   Normal delivery time averages 5 business days from the time it leaves our premises.   International orders are subject to customs inspection and may take up to 2 weeks for delivery.   Please note: Choosing UPS 2 Day Air does not necessarily mean you will have your order 2 days after you place it.  We do our best to ship every order within 24 hours of receiving it, however, it is not always humanly possible.   If you need something by a specific date, email us.  We'll do our best to accommodate your needs.

Due to the extensive range of styles and colors we offer, it is impossible to keep every item constantly in stock.   Please contact us by email if you need your order sooner for special arrangements.   Your order will be filled with the items we have in stock and shipped as soon as possible.   You are only charged for what is shipped.   If you wish to reserve an item that is on backorder, let us know and we will notify you of when the item is in stock once again.

*Discounts apply on order subtotals, excluding shipping and tax. Order discounts are calculated and applied in U.S. dollars.

Our credit card transactions are handled by PayPal secure online processing service. The information you provide to process your order will remain confidential as it is transmitted via secure internet connection (https) to PayPal. Please see the PayPal site, http://www.paypal.com for information regarding their services

Your IP address is recorded as well as the time you place your order. Any attempts of fraudulent activity will be traced via your ISP and we will prosecute to the fullest extent of the laws of our country as well as notifying your local authorities for those who attempt fraudulent activity from outside the United States.

Any questions in regards to our store policy may be directed to our customer service department contact form.By placing an order in our store, you are confirming your agreement with these Terms and Conditions.  Leather Lust reserves the right to change these Terms and Conditions at any time should circumstances warrant such.