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Home | Exchanges/Returns

Exchanges/Returns

The majority of our footwear is returnable provided that it has not been worn or damaged and is returned in the original, undamaged packaging box.  Discontinued, clearance and seasonal/costume styles are not returnable.  No return will be accepted if there is not an associated RA number, the product shows wear or damage from misuse or if not in the original packaging.  Return requests must be made within 7 days of delivery.  You must email us and get a RA number in order for us to process your return.  When your returned package is received by our warehouse, you will be issued a store credit via gift certificate for the actual amount you paid for the returned styles (shipping cost is non-refundable) to apply to your next order.  NOTE: You are not credited for the full price of the items if you received a discount on the order when you placed it.  The discount will be pro-rated per returned item.  For example, if you received a 10% discount on your entire order and returned 1 pair of shoes at the original price of $65.00, your credit will be for $58.50 ( $65.00 - 10% (original discount) = $58.50.   No return will be accepted if there is not an associated RA number, the product shows wear or damage from misuse or if not in the original packaging. The return must be received by our warehouse within 30 days of issuance of the RA number or the return authorization will become void.

Orders canceled, shipments refused and returns for refund are subject to a 15% restocking fee.  Shipping charges are non-refundable. Refunds are subject to manager approval and, if approved, can take up to 3 weeks for processing.

We have extensive and accurate size charts.   Please use them before selecting your size.  If you have doubts about how something will fit you, » Contact Us «. We will be glad to assist you in making the correct choice.  We are not responsible for incorrect sizes ordered, please thoroughly check your order before clicking the "Submit" button.